Cancellation Policy

To ensure a smooth and enjoyable experience at Sapa Jade Hill Resort & Spa, we kindly request that you notify us of any cancellations in writing before the specified deadline. Late cancellations may be subject to the following fees:

Normal Season	Peak Season	Cancellation Charges
>30 days prior to arrival	>60 days prior to arrival	No charge
11-29 days prior to arrival	31-59 days prior to arrival	50% of the service value
0-10 days prior to arrival	0-30 days prior to arrival	100% of the service value
No Show	No Show	100% of the service value

SAPA JADE HILL HOSPITALITY MANAGEMENT J.S.C

Address: Presidential Villa, Cau May High-End Resort, Group 3, Sa Pa Ward, Sa Pa Town, Lao Cai Province, Vietnam. 

Phone: 0981 066 266 – 02143 771199

Website: https://sapajadehillresort.com/

Email: [email protected]  

Note:

• The warranty period is 7 working days from the time you receive the goods. If the product cannot be repaired under warranty, we will apply the Product Exchange and Return regulations.